Stage 1 · Inventory
What you run, who uses it, what keeps failing.
Our services, in detail
Four services, taken separately or together, quoted in writing before anything starts.
Program 01 · Someone picks up
Helpdesk & user support
A single route for staff to report problems, with agreed response times so nobody is left guessing. We fix what we can remotely, come on site when that's faster, and keep a record of recurring issues — because the same fault three times a month is a problem to solve rather than a ticket to close.
Stage 2 · Channels
One way to reach us, with response times.
Stage 3 · Support
Remote first, on site when it's quicker.
Stage 4 · Patterns
Recurring faults fixed at the cause.
Stage 1 · Survey
Where signal actually fails, measured.
Stage 2 · Design
Equipment and placement for the space.
Stage 3 · Setup
Configured, secured and labelled.
Stage 4 · Documentation
Written down, not kept in someone's head.
Program 02 · Wi-Fi that holds
Networks & connectivity
Most 'slow internet' complaints are coverage, channels or an overloaded router rather than the line itself. We survey the premises, fix placement and configuration, separate guest traffic from your own, and document the setup so the next person can understand it. Cabling and electrical work goes to licensed trades.
Program 03 · Tested, not assumed
Backup, recovery & cloud
A backup nobody has restored is a hope, not a plan. We set up backups with offsite copies, verify them on a schedule, and run a real test restore so you know how long recovery takes before you need to know. Cloud email and file services are set up with sensible sharing and account controls.
Stage 1 · What matters
The data that would actually hurt to lose.
Stage 2 · Backups
Local and offsite, running on a schedule.
Stage 3 · Verification
Checked, and a real restore tested.
Stage 4 · Recovery plan
Written, with realistic timings.
Stage 1 · Audit
Accounts, access and what's unpatched.
Stage 2 · Basics
MFA, patching, password manager.
Stage 3 · Cleanup
Old accounts and shared logins removed.
Stage 4 · Training
Short sessions on real attempts.
Program 04 · The basics, done
Everyday security
Small businesses are rarely targeted by anything exotic — they lose money to a convincing email and a reused password. We get patching and multi-factor authentication in place, clean up old accounts and shared logins, and train staff on what a real attempt looks like. No product promises immunity, and neither do we.
Something keeps breaking?
A free review of your setup and a straight answer on what's worth fixing first.